Privacy Policy

Last updated: October 21, 2026

This policy covers the Sales Elevated AI Sales Coach app (the “App”), operated by Jason Kelleghan / Sales Elevated (“we,” “us”). It applies to the web app and to the iOS app, which is the same service.

Information we collect

  • Account information: your email address (used as your username), your name, and a password (stored as a one-way hash — we never store or can see your actual password).
  • Your conversations with the coach: every message you send and every response you receive is stored, along with timestamps and token counts, so the coach can remember context within a conversation and so we can track usage for billing and support purposes.
  • Your mobile phone number, only if you choose to get coached by text message, along with the date you agreed to receive texts.
  • Your voice, when you talk to the coach: what you say is turned into text so the coach can answer. We keep the text, not the recording.
  • Basic usage data: message counts and last-active times, visible to the business owner on an internal dashboard, for the purpose of understanding how the coach is being used across students.

We do not collect or store your payment card details ourselves. Course or subscription payment is handled by a third-party payment processor — currently Stripe, and if you subscribe through the iOS app, that may instead (or also) be Apple’s In-App Purchase system. Either way, your card details go directly to that processor, not to us.

How we use your information

  • To operate the coach — your messages are sent to OpenAI’s API to generate a response, and conversation history is used to keep context within a chat.
  • To authenticate you and keep your account secure.
  • To understand usage patterns so we can improve the coach and support our students.
  • To communicate with you about your account (for example, a welcome email when your account is created).

We do not sell your information, and we do not use your data for advertising.

If you opt in to text messages, we use your phone number only to send you coaching messages and to recognize you when you text or call the coach.

Third-party services we use

Operating the App means some of your data is processed by the infrastructure providers that run it:

  • OpenAI — processes your messages to generate the coach’s responses.
  • Twilio — sends and receives text messages and phone calls if you choose to be coached by text or phone.
  • ElevenLabs — turns the coach’s replies into speech when you talk to the coach by voice or phone.
  • Apple — delivers app notifications if you turn them on in the iOS app.
  • Neon — hosts our database (accounts and message history).
  • Vercel — hosts the web app and its backend.
  • Stripe and/or Apple — processes payment if you pay for a course or subscription, whether through our website or through the iOS app.

Each of these providers has its own privacy practices governing how they handle data they process on our behalf.

Text messaging

If you opt in, the Sales Elevated AI coach texts you at the number you give us: coaching replies when you text it, check-ins, follow-ups on deals you’ve told it about, and reminders about your workouts and practice. You opt in by entering your mobile number in the App and ticking the box agreeing to receive coaching text messages.

  • Frequency: varies; the coach checks in about two or three times a week, plus replies to the messages you send.
  • Cost: message and data rates may apply.
  • To stop: reply STOP at any time. You’ll get one message confirming you’re unsubscribed and no more after that. You can also turn text coaching off in the App.
  • For help: reply HELP, or email jason@sales-elevated.com.
  • Consent to receive texts is not a condition of any purchase.
  • Carriers are not liable for delayed or undelivered messages.

The full program terms are in our Terms and Conditions.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are never shared with any third party, except the providers that deliver the messages for us (such as Twilio and the mobile carriers).

Data security

Passwords are hashed, never stored in plain text. Data is encrypted in transit (HTTPS) and at rest. Access to the admin usage dashboard is restricted to the business owner.

Data retention

We keep your account and conversation history for as long as your account is active. If you’d like your data deleted, contact us (below) and we’ll remove it.

Your choices

You can ask us to access, correct, or delete your personal data at any time by contacting us. You can also ask us to reset your password rather than continuing to use a temporary one.

Children’s privacy

The App is a professional sales-training tool intended for adults. It is not directed at, and we do not knowingly collect information from, children under 13.

Changes to this policy

We may update this policy from time to time. If we make material changes, we’ll update the date at the top of this page.

Contact us

Questions about this policy or your data? Email jason@sales-elevated.com.